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Try these: How do I edit my email address, How can I change my email, How do I change my email address in settings

How do I change my email address?

SignNow supports an option to move an existing subscription to a new email address, however, it’s important to note that your documents and templates will have to be transferred manually.

You can do this by downloading all of the documents and templates from your old account and re-uploading them to your new account. Or, you can create a team, invite your new email address to your team and share all of your documents and templates with your new email address.

Changing the email associated with your subscription will automatically remove your old email from the subscription. If you wish to continue to use SignNow, your email address will need to be re-added to the account by the new Administrator email address

Individual users looking to change the email address associated with your subscription:

1. Create a new free trial account with the email address you’d like to use.

Create a new free trial account with the email address you'd like to use.

2. Make sure to activate your new account by clicking on the link in the activation email sent to your inbox.

3. Log into your old account and click on the ‘Admin Console’ button in the bottom left corner of the SignNow dashboard.

Make sure to activate your new account by clicking on the link in the activation email sent to your inbox. Log into your old account and click on the 'Admin Console' button in the bottom left corner of the SignNow dashboard.

4. Click on the ‘Change email for this account’ link.

5. Enter the email address you’d like to transfer your subscription to.

Click on the 'Change email for this account' link. Enter the email address you'd like to transfer your subscription to.
Click submit and your subscription will be transferred to your new email address. Check the email inbox associated with the email address for your new account for activation instructions. Once you've logged into your new account, go to the admin console and add your new email address as a user.

6. Click submit and your subscription will be transferred to your new email address.

7. Check the email inbox associated with the email address for your new account for activation instructions.

8. Once you’ve logged into your new account, go to the admin console and add your new email address as a user.

Add user

*Please note

  • The payment method for this subscription will continue to bill on the current card unless updated separately.
  • Subscriptions can only be transferred to someone who is not already an admin on another subscription.

Admin users looking to transfer admin status to a different email address:

1. Create an account for the new administrator email address if the email address you will be using is brand new to SignNow. You may create your new Administrator account at https://app.signnow.com/html/signup

 

New account

2. Make sure to activate your new email by clicking on the link in the activation email.

3. Log into your old account and click on the ‘Admin Console’ button in the bottom left corner of the SignNow dashboard.

Make sure to activate your new account by clicking on the link in the activation email sent to your inbox. Log into your old account and click on the 'Admin Console' button in the bottom left corner of the SignNow dashboard.
Click on the 'Change email for this account' link. Enter the email address you'd like to transfer your subscription to.

4. Click on the ‘Change email for this account’ link.

5. Enter the email address you’d like to transfer your subscription to.

Click submit and your subscription will be transferred to your new email address. Check the email inbox associated with the email address for your new account for activation instructions. Once you've logged into your new account, go to the admin console and add your new email address as a user.

6. Click submit and your subscription will be transferred to the new email address.

7. If the new Administrator Email is not a current User and would like to be, the new Administrator will need to login SignNow’s Admin Console.

8. The new Admin will click “Add User” and add their email address in the prompt window.

Add user

*Please note

  • The payment method for this subscription will continue to bill on the current card unless updated separately.
  • Subscriptions can only be transferred to someone who is not already an admin on another subscription.

If you purchased on iOS you can cancel auto renew by following these steps:

  1. Go into your iPad’s/iPhone’s settings and tap on **iTunes & App Stores**
  2. Tap on your **Apple ID** at the top
  3. View Apple ID and tap the **Manage** button under Subscriptions. This should give you an option to turn off auto-renewal so your subscription will cancel at the end of your current billing period.

If you run into any issues on iOS, Apple has an excellent knowledge base article all about purchasing and managing auto-renewing subscriptions which you can read here: http://support.apple.com/kb/ht4098

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